Refund and Cancellation Policy

Paying in time

An order stays unpaid for 30 minutes. If Razorpay does not confirm the payment in that time, the order is cancelled automatically. Stock is not reduced, and your cart is not cleared, until payment is confirmed. You are not charged for an order that never reaches paid status.

Cancellation by you

You can cancel from your order page while the order is pending or paid, and only before the shipment has moved past creation. Once an airway bill is assigned or the parcel is in transit, the cancel button is no longer available.

Payment is authorized first and captured only when the seller accepts the order. For one hour after the order is authorized you can cancel for free. Aniyo does not capture or refund that payment. The bank releases the hold, usually within 5 to 7 business days, and no payment gateway fee is charged.

The seller must accept within 24 hours. If the seller does not accept in that time, the order is cancelled automatically and the hold is released in the same way. After the seller accepts, the payment is captured. The seller must ship within 3 days of acceptance. If the seller does not ship in that time, the order is cancelled, you receive a full refund, and the seller bears the payment gateway fee.

If you cancel after the payment has been captured, and the one hour free window has ended, the refund is the amount you paid minus the Razorpay payment gateway charge, including tax, taken from that payment. Refunds are sent to the original payment method and usually show in 5 to 7 business days. Your bank or UPI app may take longer.

When a return is allowed

A return or replacement can be requested only after the order is marked fulfilled, which is when the shipment is delivered. The product page's return rule decides what you can ask for:

• No returns, if the seller left the policy as none. That is the default.
• Refund only.
• Replacement only.
• Refund or replacement.

The request must be made within the return window shown for that product, counted from the delivery time. If a seller turns returns on and does not set a window, the stored default is 7 days. A listing with the default policy of none cannot be returned, even though that default window exists in the database.

The reasons the form accepts are a wrong item, a damaged item, or a size issue. Only one active request can be open for an order.

How a request is decided

The seller or Aniyo reviews the request and marks it approved or rejected. If a replacement is approved, a new shipment is booked and the tracking link is added to the request. If a refund is approved, the request is later marked refund completed. That mark is the record that the refund is done. The credit goes back through Razorpay to the original payment method. Aniyo Private Limited will start that refund within 5 to 7 business days after approval.

We may reject a request that is outside the window, that the product policy does not allow, or that does not match the reason you selected. You will see the status on the order.

What is not refundable

A change of mind is not one of the reasons the return form accepts. Shipping charges are refunded only when the cancellation or the approved return covers the whole charge you paid. Promo discounts are not paid out as cash.